When will my form quota be revised?

  • Profile Image
    Crafting_Our
    Asked on December 07, 2020 at 02:02 AM

    Hi

    I have three forms in my account. Two of them allow submission, one of them do not. My quota should be revised by now since it is over a month since I first registered.


    Please help.

  • Profile Image
    Sam_G
    Answered on December 07, 2020 at 03:56 AM

    Hello Crafting_Our,

    Thank you for contacting Support.

    Upon checking, your account has already reset for the month of December.

    1607331351_5fcdee174b2ba_

    Please let us know if the issue persists.

  • Profile Image
    Crafting_Our
    Answered on December 07, 2020 at 09:22 AM
    Hi
    PFA the screenshot of the message I am getting while I click "View" for one
    of the forms.
    Regards
    Akanksha
    ...
  • Profile Image
    Zahra_S
    Answered on December 07, 2020 at 10:07 AM

    Hi there,

    We apologize for the inconvenience it caused.

    We are unable to view your attached screenshot.

    Kindly read this guide on how-to-post-screenshots-to-our-support-forum.

    I also want to inform you that your quota is updated for December, as my colleague mentioned.

    Kindly attach the screenshot again by following the guide's steps and elaborate on the issue to assist you further.

    We are looking forward to your response.


  • Profile Image
    Crafting_Our
    Answered on December 08, 2020 at 05:41 AM

    1607423714_5fcf56e28775c_Screenshot_2020Hi Team

    Here is the screenshot. This happens when I try to send one of the forms of jotform. The other two forms are working fine.


  • Profile Image
    Ariel_P
    Answered on December 08, 2020 at 06:03 AM

    Hello,

    Thank you for contacting Support.

    I've checked your https://www.jotform.com/form/203083713934050 form, and it's loading fine on my end.

    16074253422020-12-08 19_00_55.jpg

    Try clearing your browser's cache, or viewing the form in incognito or private mode, or try using a different browser, see if the problem persists.

    I've also cleared your forms' cache as a precaution.

    Give it a try and let us know how it goes.

    Related Guide: How to Clear Your Form Cache.