What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not redirected to PayPal.

    Asked by sissyhorn on October 03, 2013 at 09:25 AM

    I have created my form and thought I linked it to PayPal, but it isn't working. If I go to add a payment method, it says it is already done. I know I've done this before, just stumped now!  :)

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    JotForm Support

    Answered by ashwin_d on October 03, 2013 at 10:29 AM

    Hello sissyhorn,

    Your form in your website is working fine. I tried to send you a test submission and I was redirected to the paypal:

    Please clear your browser cache and test your form again. This guide should help you clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists.

    Thank you!