Please refund doube payment from Paypal

  • Profile Image
    Asked on December 07, 2020 at 09:16 AM

    Hi there,

    I've not been using jotform and I just got billed $190 for an annual subscription.

    Please refund to my Pay Pal account.



  • Profile Image
    Answered on December 07, 2020 at 09:47 AM

    Hi Val,

    You would have to manually cancel the subscription from your PayPal account. Follow this guide:

    1. Log in to your Paypal Account

    2. Find the reference (I-Y0VLJLHPFUJ3) to the latest payment you have made to Jotform

    3. Once found, click the subscription number for that transaction

    4. Now click on the "Cancel Subscription" button and that is it.

    Once you have canceled the subscription then you may let us know so that we may be able to refund it.

    Let us know if you need further assistance.

  • Profile Image
    Answered on December 07, 2020 at 10:51 AM

    Hi there,

    Thank you for your assistance!

    I have it canceled from within my Pay Pal account... ;)

    All the best,


  • Profile Image
    Answered on December 07, 2020 at 11:53 AM

    Based on your request, we have refunded the charge as you have already cancelled the subscription from the PayPal account.

    Please expect the refund in 3-4 working days.