unable to encrypt form responses

i am unable to turn on the encryption of responses for the form i created. i get the below screenshot. i have reset my password. any other suggestions?

Unfortunately, I cannot view the screenshot you have shared.

To post a screenshot, you can follow this guide: -How-to-add-screenshots-images-to-questions-to-the-support-forum

I have also cleared your form cache.

Please try to enable form encryption and let us know how it goes.

i tried using chrome instead of internet expolorer, and it worked that time. thank you!