unable to encrypt form responses

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    Tonya_Myers
    Asked on December 07, 2020 at 10:36 AM

    i am unable to turn on the encryption of responses for the form i created. i get the below screenshot. i have reset my password. any other suggestions?


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    Richie_P
    Answered on December 07, 2020 at 11:28 AM

    Unfortunately, I cannot view the screenshot you have shared.

    To post a screenshot, you can follow this guide: -How-to-add-screenshots-images-to-questions-to-the-support-forum

    I have also cleared your form cache.

    Please try to enable form encryption and let us know how it goes.

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    Tonya_Myers
    Answered on December 07, 2020 at 12:21 PM

    i tried using chrome instead of internet expolorer, and it worked that time. thank you!