Can verification code be sent to email address when trying to change phone number on the account?

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    superiorstartclc
    Asked on December 07, 2020 at 10:42 AM

    A cell phone number was used to set up initial account. That number is no longer available and we need to include the general office number on the account. However, Jotform website tries to send verification code to old cell number and we're not able to receive it.

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    ashwin_d
    Answered on December 07, 2020 at 12:26 PM

    I did check your account and there is no phone number added in your account. Please check the screenshot below:

    1607361871_5fce654f501c2_phoneNumber.png

    When you add a new phone number, it will send verification code to the new number that you are trying to add.

    Hope this helps.

    Do get back to us if you have any questions.

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    superiorstartclc
    Answered on December 07, 2020 at 12:33 PM
    Problem is the phone number is a landline and the verification code can't
    be received. Is it possible to send verification code to our email address?
    ...
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    jonathan
    Answered on December 07, 2020 at 03:30 PM

    Unfortunately not. Since you were trying to verify your account profile phone number, the verification process will use the Phone number instead. Just like when verifying the Email account, it will use the Email.

    1607372993_5fce90c154cd9_zzz 2020-12-08

    Let us know if you need further assistance.