Pay Service Fee Option - Follow-up Question

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    Christine Birkbeck 
    Asked on December 07, 2020 at 10:59 AM

    I received the below response....I have follow-up information and questions, but there is no reply option on the response received. See info and follow-up questions after Jotform response.


    Answered by roneet

    I see the form on the website is not built on JotForm. Do you want to build the form in Jotform?

    If you want to add a service fee then you need to configure the products outside the payment field.

    1) You will need to split your products into native fields such as "Single choice" or "Multiple Choice" fields, and assign a value to each option:

    2) You can show the products based on user's answers by applying conditions:

    3) Then perform the calculations:

    4) Pass the total to the payment field:



    Info Link to jotform set up for donations -

    Question about your response - Since we are asking for donations, as per your example, we do not want to a predefined amount. Can we do standard, $25, $50, $100 and a blank field so if someone is feeling very generous they can fill in a blank and donate $500?

    We are currently using Gravity forms on our website (wordpress based). We would like to convert to Jotform, BUT do not want to lose the features we currently have as displayed on our webpage. Is that possible?

    It might be easier if someone could call me - 301-518-5331 or please provide an email in your response that I can ask follow-up questions, if needed.

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    Answered on December 07, 2020 at 01:36 PM

    Unfortunately, we do not provide support over the phone. Feel free to post any questions or concerns about Jotform here, and we will be happy to help. Our team is available 24/7 and replies promptly.

    For custom amount donations, you can add a simple field like Short Text and add input masking so that it gets displayed correctly.

    Guide: Getting-started-with-the-basics-of-input-masking

    Concerning the Gravity Forms migration, please try our form cloning tool:

    Guide: How-to-clone-an-existing-form-from-a-url

    Let us know if you need any further assistance.