Billing: Invoice is displaying incorrectly

  • Profile Image
    TESTSMART
    Asked on December 07, 2020 at 11:19 AM

    Hello, i was charged 390 when subscribing, but the invoice i have shows 218.90 with the unused time credit and end of year sale discount. Please correct this charge.

    Screenshot
  • Profile Image
    Jessica_H
    Answered on December 07, 2020 at 12:25 PM

    Hi TESTSMART, thank you for reaching us.

    It looks like the invoice you are referring to was from 2019. Please kindly refer to this invoice for 2020's subscription: https://www.jotform.com/invoice?u=TESTSMART&id=2020-12-02_18:00:32