I'm not spamming

  • Profile Image
    Delilah 
    Asked on December 07, 2020 at 01:10 PM

    Hi Jotform support,

    I don't know what's going on, but your system has tagged me as a spammer or phishing. I'm not doing anything like that. I've emailed multiple times to get our account back. We use jotform to fill software orders and setup in our business and this has caused a great inconvenience. Please restore my account access.


    Username is Jbellclemson 


    Your can email us at either address

    Jason@bellmediagroup.co

    delilah@bellmediagroup.co

    Our website

    www.mylocalagency.co


    Thank you

    Delilah

    Screenshot
  • Profile Image
    Michelle_J
    Answered on December 08, 2020 at 12:41 AM

    Your account was suspended due to collection of multiple login credentials on these forms:

    Logistics: Black Friday Concierge Setup

    Logistics: Concierge Viral Bot

    Logistics: Concierge Birthday Bot

    Logistics: Campaign setup

    1607405627_5fcf103beaa73_12-08-2020-16071607405627_5fcf103be7b43_12-08-2020-16071607405627_5fcf103bebf84_12-08-2020-16071607405627_5fcf103be6f4b_12-08-2020-16071607405627_5fcf103be95ca_12-08-2020-16071607405627_5fcf103be8eb7_12-08-2020-1607

    This is not allowed as stated in our Terms of Service.

    1607405697_5fcf1081102a8_12-01-2020-1606

    You were notified by my colleagues 4 times since 2018 that collection of user/login credentials is not allowed here at JotForm. I've also responded to your whitelist request last December 1st about this.

    1607405930_5fcf116a8c7a8_12-08-2020-1607

    Despite the notifications we made, you still created a form recently with the same violations which caused the suspension on your account and flagged your account as a repeat offender.

    In line with this, we can only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.