What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thanks for contacting us.
You were right, your IP address was blocked. But I already whitelisted it:Result: 22.214.171.124 is added to White List
Let us know if you need further assistance about this or open a new thread to make nonrelated questions.
its still not sending me the submissions to my email, will it take time for the emails to come through since it was blacklisted and now whitelisted, thanks
Stress - It can take up to 72 hours for a IP to be marked as whitelisted.
Don't stress about it! LOL
If you are not getting the notification emails at your email inbox, I would recommend you to check your spam folder and to whitelist our domain names:
(We use Amazon SES method for "email@example.com" sender.)
Also make sure to have the email settings of your notifications in this way:
- Sender Name: Choose the Name field of your form.
- Sender Email: Choose firstname.lastname@example.org or email@example.com. You can even setup custom sender emails using any of these methods:
- Reply-to Email: Choose the Email field of your form.
So, your settings will be in this way:
Please let us know if the issue still persists.