Upload field Browse files button was disabled

  • Tom_Wood
    Asked on December 7, 2020 at 3:56 PM

    Hi there.

    When trying to complete my form i have created, it is not letting me upload a file when clicking the "browse files" button.

    It appears that you can only upload when clicking on the writing?

    This wasn't the case earlier on today, but a few of my clients have reported this problem to me.

    Please help!

    Thanks

    Tom

    Jotform Thread 2750460 Screenshot
  • jonathan
    Replied on December 7, 2020 at 7:25 PM

    We apologize for inconvenience. I was initially able to replicate the issue described when using the Upload field in the form. However, after clearing the form cache it is now working properly.

    1607387133 5fcec7fd3ace5 zzz 2020 12 08 Screenshot 10

    Can you please retry using the link https://www.jotform.com/203153771528051

    Let us know if issue persist.