Upload field Browse files button was disabled

  • Profile Image
    Asked on December 07, 2020 at 03:56 PM

    Hi there.

    When trying to complete my form i have created, it is not letting me upload a file when clicking the "browse files" button.

    It appears that you can only upload when clicking on the writing?

    This wasn't the case earlier on today, but a few of my clients have reported this problem to me.

    Please help!



  • Profile Image
    Answered on December 07, 2020 at 07:25 PM

    We apologize for inconvenience. I was initially able to replicate the issue described when using the Upload field in the form. However, after clearing the form cache it is now working properly.

    1607387133_5fcec7fd3ace5_zzz 2020-12-08

    Can you please retry using the link https://www.jotform.com/203153771528051

    Let us know if issue persist.