Jotform deleting things

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    Monique 
    Asked on December 07, 2020 at 05:23 PM

    My jotform seems to be slowly deleting itself and my options slowly but surely. I have been working hard to complete it and all my work is being erased, please help me.

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    Girish
    Answered on December 07, 2020 at 09:01 PM

    I assume you are referring to this form https://www.jotform.com/203378583803158.

    Kindly explain to us what exactly is getting deleted from your forms.

    Are the fields getting deleted or the responses?

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    Monique 
    Answered on December 07, 2020 at 09:22 PM
    Yes that is the form I am messaging you about. My product options were deleting and i just retyped everything and i am afraid for it to happen again. First my categories vanished and then my quantity and option buttons and then slowly my products deleted too. I was wondering why this happened to me so i do not have to go through this again, and is there possibly any way i can copy this form just incase it does start to erase again?
    ...
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    Girish
    Answered on December 07, 2020 at 10:33 PM

    You may clone this same form into your account: https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account

    Does the form in the current state have all the fields you have added or are fields still getting deleted? I am not sure how that occurs since there is no option to automatically delete a field from the form.

    You can always use the form revision history tool, to revert your form to a previously saved version: https://www.jotform.com/help/294-how-to-view-form-revision-history

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    Monique 
    Answered on December 07, 2020 at 11:11 PM
    I’m not sure why it happened either, i just pray it doesn’t happen again! If you click “publish” is that considered as saved?
    Sent from my iPhone
    ...
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    Dagmar
    Answered on December 08, 2020 at 02:01 AM

    Hello Monique,

    A few widgets have special green SAVE buttons that you should click to save the changes made, but usually Jotform saves everything automatically.

    I would strongly suggest creating a clone of your form as a backup should it happen again. Like my colleague mentioned the process is explained here:

    https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account

    Here is a visual for you:

    1607410871_5fcf24b7e4b18_


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    Monique 
    Answered on December 08, 2020 at 12:33 PM
    No matter what i do everything keeps deleting and it is causing a HUGE inconvenience for my business. I will be switching to a new form and writing a terrible review. Now that i’ve looked deeper it is clearly a reoccurring problem for many people and maybe you guys should really fix that on your end. You are hurting businesses with your faulty website. Thanks for nothing.
    Sent from my iPhone
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    Anita_K
    Answered on December 08, 2020 at 02:51 PM

    Hi,

    please accept our sincere apologies for this issue. If I understand correctly the field where the issue occurs is the Product List. Please note that with this field, every time you edit or create a product, you will need to individually click on the green "save product" button at the bottom:

    1607456941_5fcfd8ade50fa_

    Please note that there is no option that would automatically delete products from the product list.

    Additionally, when editing your form, please make sure you have good internet connection, and before exiting, check at the top the last time the form was saved:

    1607457037_5fcfd90d9036a_

    This should prevent any further loss of edits. I hope this helps, please feel free to reach out to us if you have any further questions.

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    Monique 
    Answered on December 08, 2020 at 03:33 PM
    I have don’t everything you explained and nothing made a difference. I will find another form to use. This is the worst experience I have ever had & you cause a lot of complications with my business. Have a great day.
    ...
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    Cecile
    Answered on December 08, 2020 at 05:41 PM

    Hello Monique,

    We understand your frustration and we apologize sincerely for the inconvenience caused by this issue. Please note that your form can be edited by you and your collaborators. Moreover, Jotform has no option for automatic deletion of form fields.

    Thank you for understanding and let us know if you need further assistance.

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    Monique 
    Answered on December 08, 2020 at 08:22 PM
    could the reason for the weird deleting possibly be a storage limit, and there is no collaborators
    Sent from my iPhone
    ...
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    Michael
    Answered on December 08, 2020 at 09:32 PM

    We would like to apologize for any inconvenience. If you check the revision history tool of the builder page, you will see who made the changes to your form.

    How-to-View-Form-Revision-History

    Your account is nowhere near its limits. You can confirm that on your account's usage page — https://www.jotform.com/myaccount/usage

    I have cleared your account's form cache. Kindly observe on your end if the issue persists. Feel free to let us know if you need any further assistance.