Can't access account!!! (AGAIN!)

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    Asked on December 07, 2020 at 06:26 PM

    For the third day in a row, I cannot access my account. It allowed me to finally change my password today after one of the Support Team reactivated my account, but now when I attempt to log in, it tells me my password is wrong (when I know 100% it is correct). Then it logs me in, and none of my forms are there (they were there moments before when I was able to log in the first time).

    Please help once again, this is beyond frustrating.

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    Answered on December 07, 2020 at 09:54 PM

    We apologize for the inconvenience. I have whitelisted your forms, please try accessing your account now.

    Let us know if you are still unable to access your account.

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    Answered on December 08, 2020 at 03:33 PM
    This finally worked. Thank you!
    *Jennelle Primm*
    *Marketing Leader | Strategic Thinker | Brand Builder931.797.0445*
    * *