When I hide a page with conditional logic, how do I keep the back/next buttons from still showing?

  • Jami Cope
    Asked on December 8, 2020 at 12:15 AM


    I am trying to skip a page that is a minor consent form when a user is over 17. I used conditional logic to skip a page, as shown below:

    1607403890 5fcf09720ff49  Screenshot 10

    When I preview the form, the page itself is hidden, but the back/next buttons still appear, along with the HIPAA seal:

    1607403910 5fcf0986d7720  Screenshot 21

    So I tried hiding the page break for users over the age of 17, along with hiding the page:

    1607403928 5fcf099880adf  Screenshot 32

    With this logic, only the HIPAA seal shows up, but then the user cannot advance or finish the form:

    1607403961 5fcf09b932827  Screenshot 43

    I also tried deleting the hide page logic and just using "Hide Multiple" logic and hiding everything on page. I got the same results. How do I get rid of that HIPAA seal when the page is hidden?


    Jotform Thread 2751451 Screenshot
  • Ariel JotForm Support
    Replied on December 8, 2020 at 3:31 AM

    Greetings,

    Thank you for reaching out.

    I believe the issue is because of the following condition.

    16074160362020 12 08 16 25 25 Screenshot 10

    Page 8 is hiding just fine. It's Page 9 that showing just the Next/Back button because all its fields are hidden whenever Age is less than 18.

    Instead of hiding the fields, try hiding the page as well, like what you did on Page 8.

    Give it a try and let us know how it goes.