What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Have Half My Forms Disappeared?

    Asked by lukasworks on May 26, 2011 at 02:07 PM

    Had about 20 forms in old style Jotform which I was only using last week, logged onto the new shiny Jotform today to find half my forms have disappeared!

     

    Where did they go? I need them!

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 02:16 PM

    Hi,

    Your missing forms are in http://v2.jotform.com/. They were not carried over to the new Jotform interface. You would need to import each form one by one. Also, you might want to save your submission data in the old Jotform to your computer.

    Let me know if this answers your question or not. We'll find your forms for you if you still can't see them.


    Neil

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    Answered by lukasworks on May 26, 2011 at 02:43 PM

    Ah great stuff thanks!

     

    Ok, REALLY dumb question... how do I import them from the old Jotform to the new (awesome) Jotform... also, I have bulletpoints on all new forms - how do I get rid of those?

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 03:07 PM

    Hi,

    I apologize for leaving out the instructions on how to import your forms. Read on to this user guide to learn more about that.

    I do not see any bullet points on your new forms. Can you give me the specific name of the form that shows bullet points or the url of the page where they are embedded, if they are embedded at all?

    I look forward to hearing your response. Thank you.


    Neil

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    Answered by lukasworks on May 26, 2011 at 03:16 PM

    AH! No, its fine, they disappeared when I added the source code and viewed it live!

    Thanks so much for your help!

    One last question - I promise!

    On Jotform V2 I could make the background of the form transparent if I wanted but this version won't let me do it - also, the last one allowed me to make my font the same as the one I was using in my site coding, in this instance it they are century gothic, Book Antiqua, Palatino Linotype, Palatino and serif - is it possible to use these fonts?

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 03:33 PM

    Hi,

    You can ask as many questions as you want, as long as it is Jotform-related. It is our job to please our customers by attending to their requests for assistance.

    Anyway, to make the background or your form transparent, try injecting this custom css code:

    body, html, div.form-all {
    background:transparent;
    }

    To inject custom css:

    1.  Go to Setup & Embed tab
    2.  Click Preferences Form button
    3.  Choose Form Styles tab
    4.  Copy and paste the css code I provided above in the Inject Custom CSS textarea

     

    For fonts, you can also inject css to change them:

    .form-all {
    font-family: 'Palatino Linotype', 'Book Antiqua', Palatino, serif;
    }


    For a list of web-safe font families, please visit this site

    Let me know if there's anything else. Thanks!


    Neil

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    Answered by lukasworks on May 26, 2011 at 04:34 PM

    Ah fantastic!

    Thanks!

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    Answered by lukasworks on May 26, 2011 at 04:42 PM

    OK, I got the transparency CSS to work but not the font... eep...!

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 04:57 PM

    Hi,

    Can you tell me which form did you try the font css in? I'll take a look at it.


    Neil

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    Answered by lukasworks on May 26, 2011 at 05:10 PM

    Not to worry, I persisted and fixed it lol! Thanks again for your fantastic - and rapid - help!

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 05:14 PM

    It feels great to hear that. I am glad that I was able to help you. Remember, we are always here to assist you with anything Jotform-related. Support is just a few clicks away.

    Thank you for using Jotform.


    Neil