Why Have Half My Forms Disappeared?

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    lukasworks
    Asked on May 26, 2011 at 02:07 PM

    Had about 20 forms in old style Jotform which I was only using last week, logged onto the new shiny Jotform today to find half my forms have disappeared!

     

    Where did they go? I need them!

  • Profile Image
    NeilVicente
    Answered on May 26, 2011 at 02:16 PM

    Hi,

    Your missing forms are in http://v2.jotform.com/. They were not carried over to the new Jotform interface. You would need to import each form one by one. Also, you might want to save your submission data in the old Jotform to your computer.

    Let me know if this answers your question or not. We'll find your forms for you if you still can't see them.


    Neil

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    lukasworks
    Answered on May 26, 2011 at 02:43 PM

    Ah great stuff thanks!

     

    Ok, REALLY dumb question... how do I import them from the old Jotform to the new (awesome) Jotform... also, I have bulletpoints on all new forms - how do I get rid of those?

  • Profile Image
    NeilVicente
    Answered on May 26, 2011 at 03:07 PM

    Hi,

    I apologize for leaving out the instructions on how to import your forms. Read on to this user guide to learn more about that.

    I do not see any bullet points on your new forms. Can you give me the specific name of the form that shows bullet points or the url of the page where they are embedded, if they are embedded at all?

    I look forward to hearing your response. Thank you.


    Neil

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    lukasworks
    Answered on May 26, 2011 at 03:16 PM

    AH! No, its fine, they disappeared when I added the source code and viewed it live!

    Thanks so much for your help!

    One last question - I promise!

    On Jotform V2 I could make the background of the form transparent if I wanted but this version won't let me do it - also, the last one allowed me to make my font the same as the one I was using in my site coding, in this instance it they are century gothic, Book Antiqua, Palatino Linotype, Palatino and serif - is it possible to use these fonts?

  • Profile Image
    NeilVicente
    Answered on May 26, 2011 at 03:33 PM

    Hi,

    You can ask as many questions as you want, as long as it is Jotform-related. It is our job to please our customers by attending to their requests for assistance.

    Anyway, to make the background or your form transparent, try injecting this custom css code:

    body, html, div.form-all {
    background:transparent;
    }

    To inject custom css:

    1.  Go to Setup & Embed tab
    2.  Click Preferences Form button
    3.  Choose Form Styles tab
    4.  Copy and paste the css code I provided above in the Inject Custom CSS textarea

     

    For fonts, you can also inject css to change them:

    .form-all {
    font-family: 'Palatino Linotype', 'Book Antiqua', Palatino, serif;
    }


    For a list of web-safe font families, please visit this site

    Let me know if there's anything else. Thanks!


    Neil

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    lukasworks
    Answered on May 26, 2011 at 04:34 PM

    Ah fantastic!

    Thanks!

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    lukasworks
    Answered on May 26, 2011 at 04:42 PM

    OK, I got the transparency CSS to work but not the font... eep...!

  • Profile Image
    NeilVicente
    Answered on May 26, 2011 at 04:57 PM

    Hi,

    Can you tell me which form did you try the font css in? I'll take a look at it.


    Neil

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    lukasworks
    Answered on May 26, 2011 at 05:10 PM

    Not to worry, I persisted and fixed it lol! Thanks again for your fantastic - and rapid - help!

  • Profile Image
    NeilVicente
    Answered on May 26, 2011 at 05:14 PM

    It feels great to hear that. I am glad that I was able to help you. Remember, we are always here to assist you with anything Jotform-related. Support is just a few clicks away.

    Thank you for using Jotform.


    Neil