Log in issues

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    Zaid Arshed 
    Asked on December 08, 2020 at 04:20 AM

    Hi,

    Trying to log in and seems my password is not recognised.

    I have tried to reset my password and it seems my email address is also not recognised for password reset.

    Please confirm how I can reset my password?

    Thanks

  • Profile Image
    Ariel_P
    Answered on December 08, 2020 at 05:14 AM

    Hello there,

    Thank you for contacting Support.

    I've checked the email logs of your z*******ed@hotmail.co.uk address, and saw a successful password change on the records.

    Did you perhaps made a typo on the password input?

    Try resetting your password again. You may refer to our "How to reset Jotform account password" guide for more related information.

    Give it a try and let us know how it goes.

    Related Guides: How to View All Your Form Email History.

  • Profile Image
    zaidarshed
    Answered on December 08, 2020 at 05:22 AM
    Hi,
    Please see attached.
    There does not appear to me any typing errors.
    Regards
    Sent from Mail for Windows 10
    ...
  • Profile Image
    Gaetan_B
    Answered on December 08, 2020 at 06:04 AM

    Hello,

    Unfortunately, your attachment didn't go through.


    Could you please reattach it following this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum


    Gaetan

  • Profile Image
    Zaid 
    Answered on December 08, 2020 at 06:05 AM

    1607425515_5fcf5deb9fa93_Jotform.jpgPlease see attached

  • Profile Image
    gerardw
    Answered on December 08, 2020 at 06:28 AM

    We apologize for this inconvenience.

    I have flushed your login attempts.

    Please clear your browser cache and then login using https://eu.jotform.com. After that try resetting the password.