Log in issues

Hi,

Trying to log in and seems my password is not recognised.

I have tried to reset my password and it seems my email address is also not recognised for password reset.

Please confirm how I can reset my password?

Thanks

Hello there,

Thank you for contacting Support.

I've checked the email logs of your z*******ed@hotmail.co.uk address, and saw a successful password change on the records.

Did you perhaps made a typo on the password input?

Try resetting your password again. You may refer to our "How to reset JotForm account password" guide for more related information.

Give it a try and let us know how it goes.

Related Guides: How to View All Your Form Email History.

Hi,
Please see attached.
There does not appear to me any typing errors.
Regards
Sent from Mail for Windows 10
...

Hello,

Unfortunately, your attachment didn't go through.

Could you please reattach it following this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

Gaetan

Please see attached

We apologize for this inconvenience.

I have flushed your login attempts.

Please clear your browser cache and then login using https://eu.jotform.com. After that try resetting the password.