How to improve the quality of resolution on uploaded files

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    Russell_russell
    Asked on December 08, 2020 at 05:22 AM

    1607422936_5fcf53d8ad9da_

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    Gaetan_B
    Answered on December 08, 2020 at 05:56 AM

    Hello,

    Thank you for reaching out.


    I have tried and have the picture in good quality.

    1607424866_5fcf5b6243237_


    Please note that I have downloaded the uploaded file.


    Could you please let us know how you have downloaded the attachment?


    Gaetan

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    Russell_russell
    Answered on December 08, 2020 at 06:11 AM
    I can see it fine if I download the file (like you did) but I want to be able to view it in the PDF file (not have to download it). If I zoom in on the PDF it is very poor resolution.

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    Gaetan_B
    Answered on December 08, 2020 at 06:37 AM

    Hello,

    Thank you for your prompt reply.


    This is not possible at the moment as this feature has not been implemented yet.

    I can submit a feature request to our developer's team.


    Should you want me to do so, what you would like to see is that when you click on the attachment on a PDF you would have some kind of popup that would allow the attachment to be seen at full resolution without having to download it or to exit the PDF like in the example screenshot below.

    Is that correct?

    1607427240_5fcf64a81b678_



    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan

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    Russell_russell
    Answered on December 08, 2020 at 06:44 AM
    Hi,

    Thanks for your response. I would like the resolution in the PDF to be much better so that when you zoom in on the picture in the PDF you can see the detail. The resolution of the picture in the PDF is very poor. Having to download a file to see the detail is not good.



    ...
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    Sam_G
    Answered on December 08, 2020 at 07:25 AM

    Hi Russel_russell,

    If you want to upload high-quality images, you may increase your Limit File Size.

    Here is a guide:https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Please give it a try and let us know if this fits your requirements.

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    Russell_russell
    Answered on December 09, 2020 at 05:22 AM
    But the file being uploaded is large. It just doesn’t appear in the PDF as a quality image. For some reason when it appears in the PDF report the quality is reduced. How can I increase the quality in the PDF report?

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    Gaetan_B
    Answered on December 09, 2020 at 06:31 AM

    Hello again,

    I have sent the request to our developers so they can implement that feature.


    Please note that we do not have an ETA on this and that currently, the images on the PDF are put as thumbnails before it redirects you to the download.


    We will update you as soon as we hear from our developers.

    Gaetan

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    Russell_russell
    Answered on December 09, 2020 at 06:44 AM
    Yes, that is the issue. The thumbnails have very low resolution. I look forward to hearing back about an ETA for this feature. Thanks.

    Regards,

    Russell.

    ...
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    Cecile_A
    Answered on December 09, 2020 at 07:10 AM

    Hi Russell,

    Your concern has been forwarded by my colleague to our backend team.

    Please note that we can't give an ETA for when this will be implemented. Feature requests depend on the workloads of our developers and popularity among our users. But rest assured that we will inform you via this thread once this feature becomes available.

    Let us know if you have any other concerns. Thank you.