I can't view the PDF on my website

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    emilymccue19
    Asked on December 08, 2020 at 06:01 AM

    I created my website through Go Daddy. I uploaded my PDF to Jotform and added a signature and name box at the end. When you go to my website to sign the form, only the signature box and name box pop-up-- you can't actually view the PDF you're agreeing to.

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    Gaetan_B
    Answered on December 08, 2020 at 06:18 AM

    Hello,

    Thank you for reaching out.


    Could you please try to embed the PDF directly in the form itself?


    Here's a guide on how to do so: How to Display a PDF Document on Your Form


    Hopefully, this will help solve the matter at hand.

    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan

  • Profile Image
    emilymccue19
    Answered on December 08, 2020 at 08:46 AM

    Hi Gaeta,

    Thank you for the quick response, but the PDF will still now show. It will show if I just copy and paste the link into the browser window, but will not show on the website. There is a large blank spot where the PDF should be.

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    Jovanne_A
    Answered on December 08, 2020 at 09:12 AM

    Hi, thank you for getting back to us.

    Could you please try embedding the form using the iFrame embed method and see if that can help?

    Guide: https://www.jotform.com/help/148-getting-the-form-iframe-code

    Please give it a try and let us know how it goes.

  • Profile Image
    emilymccue19
    Answered on December 08, 2020 at 09:44 AM

    That did not work either. The PDF will not show.

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    Jovanne_A
    Answered on December 08, 2020 at 11:04 AM

    Hi,

    Please try adding this iframe code:

    <iframe
       id="JotFormIFrame-203422593399058"
       title="HIPPA DISCLOSURE"
       onload="window.parent.scrollTo(0,0)"
       allowtransparency="true"
       allowfullscreen="true"
       allow="geolocation; microphone; camera"
          src="https://form.jotform.com/203422593399058"
       frameborder="0"
       style="
       min-width: 100%;
       height:1200px;
       border:none;"

       scrolling="yes"
      >


    I just tested it with the offline version of your page and it seems that the PDF is showing.

    1607443336_5fcfa3885ce08_2.pngPlease give it a try and let us know how it goes.

    Thank you.

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    emilymccue19
    Answered on December 08, 2020 at 11:09 AM

    It does not work. I tried in two different browsers.

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    Gaetan_B
    Answered on December 08, 2020 at 12:28 PM

    Hello,


    After further checks, I can see that the error is "Failed to load because the frame into which the plugin is loading is sandboxed." in the Chrome Developer's tools.


    This error message happens when there's a misconfiguration on the website itself.


    I can see that you're using the GoDaddy website builder.


    Could you please reach out to them and ask them if there are any limitations on their end?


    Gaetan


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    emilymccue19
    Answered on December 08, 2020 at 12:38 PM

    Can I please cancel my subscription?

  • Profile Image
    Gaetan_B
    Answered on December 08, 2020 at 01:45 PM

    Hello,


    We have canceled your subscription and proceeded to a full refund.


    Please allow 5-7 days to see it reflected on your bank account.


    Gaetan