My account was suspended

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    Mon Carlo Camana
    Asked on December 08, 2020 at 06:11 AM

    Hi, I can't log in to my Joyform account and it's suddenly suspended. Is there a way to retrieve my account.

    Thanks.

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    gerardw
    Answered on December 08, 2020 at 06:39 AM

    Your account is suspended since the form in your account is collecting credit applications.

    A form offering loan/credit must be done from authorized banks or credit unions only with a company email address on their registered Jotform account. Free accounts with a free domain that offer this are suspended immediately.

    In order to reactivate the account, you will need to delete and purge the offending form from your account.