What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can't upgrade to premium account

    Asked by AscendScholarships on May 26, 2011 at 02:36 PM


    I am trying to upgrade to a premium account, but am having difficulties paying with my mastercard.

    I tried using my coworkers card, but she had the same problem.  The transaction would not go through.  Please assist. thanks!


    /Tifanny Papish

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    JotForm Founder

    Answered by aytekin on May 27, 2011 at 08:40 AM

    I'm sorry to hear that. We have two options. If you cannot pay by credit card option, you can choose the PayPal option but still send the payment with your credit card. PayPal allows payments by credit card. Please give that a try.