Product List: Receipt is showing every item regardless order

  • reidcris3
    Asked on December 8, 2020 at 9:18 AM

    To Whom It May Concern:

    Is someone able to help us/advise us on the formatting of the invoice and the receipt generated on or forms? We have reviewed the form thoroughly but are unable to see where we can make changes for these forms.

    For the receipt: It shows every item for one of our products, regardless of what you order.

    1607436936 5fcf8a88da5b0 Screenshot 10

    For the Invoice: The product is not showing on the invoice:

    1607437006 5fcf8ace13f64 Screenshot 21


    Thanks!

  • Jessica JotForm Support
    Replied on December 8, 2020 at 10:44 AM

    Hi reidcris3, thank you for reaching us.

    For the receipt: It shows every item for one of our products, regardless of what you order.

    It looks like the following product has deleted quantity.

    • 3 Pack Combo
    • 5 Pack Combo
    • 10 Pack Combo

    1607441315 5fcf9ba3d049d Screenshot 10

    Please kindly add them, otherwise they will be considered selected.


    For the Invoice: The product is not showing on the invoice

    I was able to recreate the issue from my end. Please kindly allow me to escalate this issue to our back-end team through another ticket: https://www.jotform.com/answers/2752496


    Please give a quantity a try and let us know if you still encounter the same issue.