What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not get my Thank you page to forward to my custom URL

    Asked by dwcf on October 03, 2013 at 04:56 PM

    Hello there;

    I have a website www.drcharlesdean.com. I can not get my custom Thank you page to redirect to my thank you page. I keep getting an erra message.

    The URL should either be www.drcharlesdean.com/thank_you or www.drcharlesdean.com/thank you

    Can you please help?

    Thank you

    Page URL:
    www.drcharlesdean.com/registration

    custom url custom thank you message www hello
  • Profile Image

    Answered by khrisell on October 03, 2013 at 07:06 PM

    Hello,

    I am able to replicate the issue you are having.

    and it is redirecting to http://www.drcharlesdean/thank_you (which is not working)

    I can see that the link itself is not working properly.

    In order for me to know that it is the one causing the error, I have cloned your form and I have changd the current link after thank you page to google.com

    http://form.jotformpro.com/form/32757192770966

    Feel free to test my clone to check. Your form is working properly, it is just the thank you link you use is not working.

    Please let us know if you need further assistance.

    Thank you for using JotForm.