Can you cancel and refund my subscription?

  • Profile Image
    Carryl Roy 
    Asked on December 08, 2020 at 10:35 AM

    Hello!

    I never received any notification that it was time for my account to renew, and it did automatically on 11/25. Unfortunately, I did not need/want it to renew, as I have no need for it for now. (I use the forms for my fundraiser events, none of which can happen right now.)

    How do I cancel and receive a refund for the pre-paid year of Bronze level?

    Thank you in advance for your help!

    ~Carryl

  • Profile Image
    Basil_A
    Answered on December 08, 2020 at 11:59 AM

    Hi,

    As per your request, I have cancelled your subscription and refunded it.

    Please allow 2 - 7 days for the amount to be refunded.

    Please let us know if you require any further assistance.