What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not working in Firefox

    Asked by NDPrep on October 03, 2013 at 05:12 PM

    My form is not displaying in Firefox, all other browsers work fine.

    Page URL:
    http://www.notredamepreparatory.org/culinaryfest/registration.asp

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 03, 2013 at 05:41 PM

    I think that this is related to the form height in Firefox. In order to fix this, please try to not include the script part that is following your iFrame code.

    In other words, re-embed the form using iFrame, but without the script part.

    Note, in this case you might also need to adjust the form height value on the iFrame.

    Please give it a try and let us know if you need any further assistance.

  • Profile Image

    Answered by theenglishhouse on October 03, 2013 at 05:44 PM

    Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

    (If you're not using it, switch to the Default theme.)

    You can open Firefox Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut. Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

    To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

  • Profile Image

    Answered by NDPrep on October 04, 2013 at 11:28 AM

    I tired just using the iframe and adjusting the height but nothing changed. I tried it in safe mode and it still didn't work. 

  • Profile Image

    Answered by EliezerN on October 04, 2013 at 12:48 PM

    Thanks for contacting us.

    I checked your form using FireFox and I had no issues viewing it:

    I would recommend you to clear your browser's caches and cookies, that should solve the issue.

    Let us know if the issues still persists.

    Thanks

  • Profile Image

    Answered by NDPrep on October 04, 2013 at 01:04 PM

    I have cleared my caches and cookies as has the viewer who called in who was trying to fill out the form. Still not working. I also did an update of Firefox to make sure and nothing. 

  • Profile Image

    Answered by NDPrep on October 04, 2013 at 01:05 PM

    It is only the check method that isn't working, in your screenshot it says "Paypal Method" below. I am not having any issues with the Paypal option, just the check payment.

  • Profile Image

    Answered by pinoytech on October 04, 2013 at 01:41 PM

    Hi,

    Sorry for the inconvenience that may have caused. Upon checking your website using Firefox browser where your form is embedded, I was able to replicate the issue on my end. Can you please try to re-embed your form code that you have embedded into your website using iFrame method if that fixed the issue?

    Thank you!

  • Profile Image

    Answered by NDPrep on October 04, 2013 at 01:49 PM

    I have done that and it sitll has the same result.

  • Profile Image

    Answered by NDPrep on October 04, 2013 at 02:06 PM

    I am wondering if it has something to do with that payment form is embedded as an iFrame in order to make the two forms work - it was suggested on an earlier ticket when I started the process. Would that have anything to do with it? And if so, how could I fix it?

  • Profile Image

    Answered by pinoytech on October 04, 2013 at 02:35 PM

    Hi,

    I've clone your form to investigate the issue and I was able to find the issue. Under Check Payment Method (HTML field), can you please replace your current code from:

    <p><strong>Check Payment Method<br /></strong></p>

    <p>&lt;iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformpro.com/form/32624142345952" frameborder="0" style="width:100%; height:3958px; border:none;" scrolling="no"&gt;&lt;/iframe&gt;</p>

    <p>&lt;script type="text/javascript"&gt;window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}&lt;/script&gt;</p>

    <p><strong> </strong></p>

    To:

    <p><strong>Check Payment Method<br /></strong></p>

    <p>&lt;iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformpro.com/form/32624142345952" frameborder="0" style="width:100%; height:3958px; border:none;" scrolling="no"&gt;&lt;/iframe&gt;</p>

    <p><strong> </strong></p>

    To see how it works, please take a look at this clone form first using Firefox browser.

    http://www.jotformpro.com/form/32765695188976

    Thank you!

  • Profile Image

    Answered by NDPrep on October 04, 2013 at 03:14 PM
    Yes, that worked thank you so much!
    Shelley Baugh | Notre Dame Preparatory High School
    Webmaster and Social Media Specialist
    9701 East Bell Road | Scottsdale, AZ 85260
    480.634.8232 | NOTREDAMEPREPARATORY.ORG
    [facebook-Purple] [twitter-Purple] [youtube-Purple]
    Reverence. Respect. Responsibility.
  • Profile Image

    Answered by pinoytech on October 04, 2013 at 03:48 PM

    It's my pleasure Shelley! If you need our assistance again, please don't hesitate to contact us at anytime.

    Have a nice day!