Inbox is coming up blank and unable to view submissions

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    supahoopsrob
    Asked on December 08, 2020 at 11:27 AM

    Hello,

    I had received over 20 submissions for art commissions across my 3 different forms but for some reason they're all coming up blank and not displaying any data. They've been working just fine up until just now.

    Please help!

    Screenshot
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    KrisLei
    Answered on December 08, 2020 at 01:49 PM

    Hello,

    We apologize for the inconvenience.

    We have received similar reports from multiple EU users, and we have forwarded this issue to our developers. Can you also confirm if the Tables are also showing as a blank page: https://eu.jotform.com/tables/203355285620048

    I will escalate this ticket and we will provide you with an update as soon as we hear back from them. Thank you for your understanding on this matter.


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    supahoopsrob
    Answered on December 08, 2020 at 02:05 PM

    Yeah the table's are coming up blank except for a recent form submission that was done as a test

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    KrisLei
    Answered on December 08, 2020 at 03:22 PM

    Thank you for the confirmation.

    As of now, our dev team is looking into this issue. We will get back to you as soon as possible. Thank you!

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    Bojan_J
    Answered on December 08, 2020 at 04:30 PM

    Greetings and thank you for your patience.

    We hear back from our Developers, and they have notified us the problem has been resolved. Can you please test your submissions page, and let us know if the problem was resolved?

    Thank you for your cooperation.