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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving admin notifications

    Asked by AdmissionsNCCC on October 03, 2013 at 05:45 PM

    Dear Support:


    We are not receiving admin notifications for the following forms. Can you check our settings and or provide instruction to make the necessary changes? I am familiar with the help guides, but it still seems to not be working.


    Also, can you check that ramell@niagaracc.suny.edu, ekillian@niagaracc.suny.edu, drilling@niagaracc.suny.edu, kandrews@niagaracc.suny.edu and jbrevetti-runkle@niagaracc.suny.edu are not being bounce/blacklisted?





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    Answered by khrisell on October 03, 2013 at 06:32 PM


    I have checked the email you have provided, and all of them are not blocked or in the bounce list.

    However, upon checking your email notification settings, I found that the seperation of email is invalid.


    It should be seperated by comma and a space. I have fixed the issue already so you don't need to do anything but to send an actual submission to test the notification if it is working now.

    Please go ahead and test that now if it is working fine. If problem persists, please let us know.

    Thank you for using JotForm.