Account Suspended

Hunter
Asked on December 08, 2020 at 11:39 AM

Hi,
My account was suspended after a couple of login attempts (I was struggling to remember the password). I did not realize there was a limited number of attempts and would have chosen "forgot password" otherwise.
There is a rather time sensitive form on here I need access to ASAP. Please help me get back on!
-Hunter
Jessica

Jotform Support

Answered on December 08, 2020 at 01:58 PM

Hi Hunter, thank you for reaching us.
We apologize for the inconvenience this has caused. Please allowed me to be in touch with our reviewer team. We will get back to you as soon as we have updates.
Jessica

Jotform Support

Answered on December 08, 2020 at 02:18 PM

Hi Hunter, thank you for the wait.
Our reviewer team has get back to us and we have reactivated your account. Please kindly try to login again and let us know if you encounter any issues.
Hunter
Answered on December 09, 2020 at 04:43 PM

My account was just suspended again... is there a reason this keeps happening??
Michael

Jotform Support

Answered on December 09, 2020 at 08:31 PM

I see that you have already opened a separate ticket about your concern
Here's the link: https://www.jotform.com/answers/2756950
We will be responding to that ticket shortly. If you have any follow up questions, may I suggest that you refer to that ticket to avoid confusion, please?