I´m not been able to see any Submissions from any form

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    iglesiasalem
    Asked on December 08, 2020 at 12:29 PM

    For some strange reason I´m seen empty records for all my forms. All I see is the submission date in each record, but all the rest of the fields seem like empty !!!

    Please let me know what is going on.

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    Welvin
    Answered on December 08, 2020 at 02:43 PM

    We apologize for the inconvenience.

    Our backend team is aware of the situation, and they're now looking into it. We will keep you posted for updates.

    Thank you for reporting.

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    iglesiasalem
    Answered on December 08, 2020 at 04:26 PM

    The situation is better. But not solved 100%.

    Now, I´m able to see all submissions with submitted date before Dec 8. I´m still seen submissions with submitted date DEC 8 as empty.

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    Kevin_G
    Answered on December 08, 2020 at 04:28 PM

    The issue has been fixed by our back-end team now, the process is still syncing the data, kindly check your data later and let us know if the problem persists.

    Apologies for the inconveniences caused.

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    iglesiasalem
    Answered on December 08, 2020 at 05:55 PM

    Still, I´m able to see all submissions with submitted date before Dec 8. I´m still seen submissions with submitted date DEC 8 as empty.

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    Welvin
    Answered on December 08, 2020 at 07:21 PM

    We apologize for the inconvenience.

    Are you sure they are entries made on your forms? Do you receive them by email? I checked our mail logs, but they're not there. Please let us know if you receive these submissions by email, and we'll reopen the ticket for you.

    We look forward to your reply.