Card form is skipping over form questions in error

  • ThriveCampWildHeart
    Asked on December 8, 2020 at 12:32 PM

    I'm making a form with a single question first page (I've done lots with multiple questions per page with no issues). This one keeps skipping parts on the final version. How do I make sure everything I put in will be visible?

  • Kat JotForm Support
    Replied on December 8, 2020 at 2:53 PM

    Hi there,

    Happy to help!

    I'm afraid I'm not completely understanding your question, so I will need to ask some clarifying questions:

    When you say that the single questions are skipping forward: do you mean that one question is skipping forward to a section that it is not supposed to? If so, it would be helpful to see a screenshot or screen recording of the issue you are encountering. Here's how-to-add-screenshots-images-to-questions-to-the-support-forum

    Upon creating a clone of your form 203098598407163, I see that you currently have the following SKIP TO conditions set up:

    1607456365 5fcfd66d34dee  Screenshot 10

    Upon testing my cloned form, I see that by entering in only one child, the form skips as the conditions are set to to the Mask Options:

    1607456632 5fcfd778343a1 skip sttings Screenshot 21

    Is this what you are referring to? If so, you may want to delete or disable the conditions to prevent them from skipping forward.

    We await your response.


  • ThriveCampWildHeart
    Replied on December 8, 2020 at 3:06 PM

    I actually fixed that problem. It can't have multiple headers or it skips them so I did a paragraph instead and it shows.


    Now I'm having issues with payments. People are trying to pay and getting a weird Payment Error


    "the authorization HTTP header or your request was malformed.".....


    How do I fix that?

  • Kat JotForm Support
    Replied on December 8, 2020 at 4:08 PM

    Hi there,

    Happy to hear that you have fixed the issue.

    Since your question is in regards to a separate topic (payments), I have moved it to a new thread and will respond to you on thread https://www.jotform.com/answers/2753815.

    Thank you!