Card form is skipping over form questions in error

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    ThriveCampWildHeart
    Asked on December 08, 2020 at 12:32 PM

    I'm making a form with a single question first page (I've done lots with multiple questions per page with no issues). This one keeps skipping parts on the final version. How do I make sure everything I put in will be visible?

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    Katherine_W
    Answered on December 08, 2020 at 02:53 PM

    Hi there,

    Happy to help!

    I'm afraid I'm not completely understanding your question, so I will need to ask some clarifying questions:

    When you say that the single questions are skipping forward: do you mean that one question is skipping forward to a section that it is not supposed to? If so, it would be helpful to see a screenshot or screen recording of the issue you are encountering. Here's how-to-add-screenshots-images-to-questions-to-the-support-forum

    Upon creating a clone of your form 203098598407163, I see that you currently have the following SKIP TO conditions set up:

    1607456365_5fcfd66d34dee_

    Upon testing my cloned form, I see that by entering in only one child, the form skips as the conditions are set to to the Mask Options:

    1607456632_5fcfd778343a1_skip sttings.gi

    Is this what you are referring to? If so, you may want to delete or disable the conditions to prevent them from skipping forward.

    We await your response.


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    ThriveCampWildHeart
    Answered on December 08, 2020 at 03:06 PM

    I actually fixed that problem. It can't have multiple headers or it skips them so I did a paragraph instead and it shows.


    Now I'm having issues with payments. People are trying to pay and getting a weird Payment Error


    "the authorization HTTP header or your request was malformed.".....


    How do I fix that?

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    Katherine_W
    Answered on December 08, 2020 at 04:08 PM

    Hi there,

    Happy to hear that you have fixed the issue.

    Since your question is in regards to a separate topic (payments), I have moved it to a new thread and will respond to you on thread https://www.jotform.com/answers/2753815.

    Thank you!