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ThriveCampWildHeartAsked on December 8, 2020 at 12:32 PM
I'm making a form with a single question first page (I've done lots with multiple questions per page with no issues). This one keeps skipping parts on the final version. How do I make sure everything I put in will be visible?
Page URL: https://form.jotform.com/203098598407163 -
Kat JotForm SupportReplied on December 8, 2020 at 2:53 PM
Hi there,
Happy to help!
I'm afraid I'm not completely understanding your question, so I will need to ask some clarifying questions:
When you say that the single questions are skipping forward: do you mean that one question is skipping forward to a section that it is not supposed to? If so, it would be helpful to see a screenshot or screen recording of the issue you are encountering. Here's how-to-add-screenshots-images-to-questions-to-the-support-forum
Upon creating a clone of your form 203098598407163, I see that you currently have the following SKIP TO conditions set up:
Upon testing my cloned form, I see that by entering in only one child, the form skips as the conditions are set to to the Mask Options:
Is this what you are referring to? If so, you may want to delete or disable the conditions to prevent them from skipping forward.
We await your response.
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ThriveCampWildHeartReplied on December 8, 2020 at 3:06 PM
I actually fixed that problem. It can't have multiple headers or it skips them so I did a paragraph instead and it shows.
Now I'm having issues with payments. People are trying to pay and getting a weird Payment Error"the authorization HTTP header or your request was malformed.".....
How do I fix that?
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Kat JotForm SupportReplied on December 8, 2020 at 4:08 PM
Hi there,
Happy to hear that you have fixed the issue.
Since your question is in regards to a separate topic (payments), I have moved it to a new thread and will respond to you on thread https://www.jotform.com/answers/2753815.
Thank you!