RE: Submissions have gone missing

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    Asked on December 08, 2020 at 12:58 PM

    Hi there,

    All the submissions on my current forms have disappeared please can you help me with this ASAP.

    Many thanks,


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    Answered on December 08, 2020 at 03:06 PM

    Our apologies for this inconvenience. We have reported the issue to our back-end team so they can address the issue. 

    We will notify you as soon as the problem is fixed. 

    Thanks for your patience. 

  • Profile Image
    Answered on December 08, 2020 at 04:15 PM

    We are sorry for the inconvenience this may have caused. We have experienced an issue with EU region server and we have received an update from our backend team that the issue should be fixed by now. If you still notice any issue, please let us know. We will be happy to take a look again.