Submissions: Unable to access submissions

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    Asked on December 08, 2020 at 01:21 PM


    I could view my submissions yesterday and everything was fine. I went in today and all of my submissions were blank with just the submission date as the title and not my clients names. When I click on the submissions they’re all empty and I can’t access my clients orders.

    Is there anyway I can fix this?

    Many thanks :)

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    Answered on December 08, 2020 at 03:24 PM


    I was able to replicate the problem. Our Developers are notified and they are working on it. As soon as we have more information, we will let you know.

    You don't have to worry, your data will be restored soon.

    Thank you for your patience.

  • Profile Image
    Answered on December 08, 2020 at 04:23 PM

    We are sorry for the inconvenience this may have caused. We have experienced an issue with EU region server and we have received an update from our backend team that the issue should be fixed by now. If you still notice any issue, please let us know. We will be happy to take a look again.