My submissions are empty!

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    billxme
    Asked on December 08, 2020 at 02:53 PM

    Hi there,

    I've been using this form for a number of submissions. Three people submitted it this afternoon using the same link I've just successfully tested, and in spite of the fact I can see who they are in Slack...their submissions have no information in them.

    It's submission 6, 7 and 8 - https://eu.jotform.com/inbox/203014542865350/4832577398289503878

    I've just tested the same link and it works fine - this is the link - https://form.jotform.com/203014542865350


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    jonathan
    Answered on December 08, 2020 at 04:33 PM

    We apologize for inconvenience. We had similar reports from some users earlier in the day about form submission data not being available in EU location. However our backend team had reverted and fixed the issue already.

    Kindly check on your form submissions again. Let us know if issue still persist.