How to change username - HIPAA account

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    Asked on December 08, 2020 at 03:22 PM

    Can you change my username to kadanortho so it replace the username in our form URL's?

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    Answered on December 08, 2020 at 05:20 PM

    Hello, thank you for reaching out to us.

    Since your account is HIPAA compliant, it is not possible to change your username currently.

    You may however disable HIPAA, wait for our backend team to remove HIPAA on the account, then send us an update so we can proceed on your request.

    Let us know if you would like to carry on the change.