My form users are getting a "authorization HTTP header" payment error

  • ThriveCampWildHeart
    Asked on December 8, 2020 at 4:08 PM
    Now I'm having issues with payments. People are trying to pay and getting a weird Payment Error


    "the authorization HTTP header or your request was malformed.".....


    How do I fix that?

  • Kat JotForm Support
    Replied on December 8, 2020 at 4:12 PM

    Hi again,

    I see on my cloned form that you have used the Square payment integration: could you please connect and then reconnect the Square integration and let us know if the issue persists?

    You can do so by opening your Payment widget to the Square connection wizard, change the Mode dropdown to Live Mode:

    1607461912 5fcfec188ef70  Screenshot 10

    and then click the Connect button.

    Please let us know if the issue persists. Thank you!