What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am A premium user and can't cancel

    Asked by collectiveclicks on May 26, 2011 at 04:27 PM

    Hi I am a premium user but I want to go back to the free account, when I click cancel it takes me to another site and my user/pass dont work there... so I cant cancel

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 04:41 PM


    If you have paid via credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    If you have paid via Paypal:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    Cancelling your premium or professional subscription will not affect your forms in any way. Your account will only revert back to its free status. If you cancelled way before your subscription's billing date, your account shall stay as premium or professional until the time you have paid for expires.

    Let me know if you need further assistance in cancelling your subscription.


  • Profile Image

    Answered by collectiveclicks on May 26, 2011 at 05:23 PM

    Tried and did not work.


    That is why I asked the question here. Can you please cancel it for me? We bought your API so there is no need for this monthly Premiumk Account :)

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 05:54 PM


    Looking at your account status tells otherwise. It seems that you were able to cancel your subscription, or somebody else from our team cancelled it for you. Your account is scheduled to downgrade on the 12th of June. Your account shall stay premium until then.

    Thank you for using Jotform and good luck on your new Jotform Licensed Solution.