Is there a way that I can access my Jotform without an encryption key after creating it to be encrypted?

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    ElderHelpofSanDiego
    Asked on December 08, 2020 at 06:01 PM

    Is there a way that I can access my Jotform without an encryption key after creating it to be encrypted? I wasn't aware that my settings were set to making new forms encrypted, and I do not want to lose all my data.


    Additionally, if there is no way to access without the encryption key (which I am hoping is not the case), is there a way that I can clone the encrypted Jotform into a non-encrypted version so as to not have to remake the whole Jotform again?


    Let me know, thanks.


    Rachel

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    gerardw
    Answered on December 08, 2020 at 08:25 PM

    If you encrypt a form, the only way to access your form submissions is to use the encryption key.

    If you want to view the form, you do not need to encryption key - it is only used to view the submissions.

    You have the option to disable encryption from your Form settings page. Please note that if you disable encryption, all subsequent submissions will not be encrypted - whereas all previous submissions will remain encrypted.

    There is also no option to download encrypted submissions.

    You can follow this guide to clone the same form into your account: https://www.jotform.com/help/27-how-to-clone-an-existing-form-from-your-account