Form unavailable - suspended

  • KeAira
    Asked on December 8, 2020 at 6:23 PM

    My form keeps disabling when I have it enabled.

  • Sonnyfer JotForm Support
    Replied on December 8, 2020 at 8:31 PM

    Hello KeAira - Apologies for the inconvenience.

    Per checking, your account is suspended and is marked as Spam. However, I did a quick check but can't seem to find any violations of our Terms of Use.

    Let me coordinate this with our review team to check further. I shall get back to you here shortly.

  • KeAira
    Replied on December 8, 2020 at 8:33 PM

    Thank you! I appreciate it.

  • Sonnyfer JotForm Support
    Replied on December 8, 2020 at 10:07 PM

    Thanks for patiently waiting.

    Looks like our anti-phishing system has suspended your account by mistake. We apologize for the inconvenience.

    We reactivated your account. Your forms are now back online.

    I will also be informing our backend team to prevent this issue from arising again in the future. We'll update you once again for any news.

  • Sonnyfer JotForm Support
    Replied on December 16, 2020 at 6:47 AM

    Hello again KeAira - We whitelisted your emails. It shouldn't trigger auto suspension again.

    If you need further assistance, please let us know.