-
KeAiraAsked on December 8, 2020 at 6:23 PM
My form keeps disabling when I have it enabled.
Page URL: https://form.jotform.com/202596687463166 -
Sonnyfer JotForm SupportReplied on December 8, 2020 at 8:31 PM
Hello KeAira - Apologies for the inconvenience.
Per checking, your account is suspended and is marked as Spam. However, I did a quick check but can't seem to find any violations of our Terms of Use.
Let me coordinate this with our review team to check further. I shall get back to you here shortly.
-
KeAiraReplied on December 8, 2020 at 8:33 PM
Thank you! I appreciate it.
-
Sonnyfer JotForm SupportReplied on December 8, 2020 at 10:07 PM
Thanks for patiently waiting.
Looks like our anti-phishing system has suspended your account by mistake. We apologize for the inconvenience.
We reactivated your account. Your forms are now back online.
I will also be informing our backend team to prevent this issue from arising again in the future. We'll update you once again for any news.
-
Sonnyfer JotForm SupportReplied on December 16, 2020 at 6:47 AM
Hello again KeAira - We whitelisted your emails. It shouldn't trigger auto suspension again.
If you need further assistance, please let us know.