What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The debt of the annuity has been done twice. What should we do?

    Asked by Claudia Andrade on October 04, 2013 at 08:05 AM

    Good Afternood.


    We tried to pay for the annuity of the jotform (71,76€) and when we did the first transaction we later receive an email telling us that our annuity was still not payed, so we did a second transaction and we paied for it twice because we have two debts with the same value in a total of 143,52€.


    Can you help us?

    Thank you

    Cláudia Andrade


  • Profile Image
    JotForm Support

    Answered by Welvin on October 04, 2013 at 10:08 AM

    Hi Cláudia,

    Good day! We have processed the refund for the last payment you've made on September 19. Expect the refund returned within 4-10 business days.


  • Profile Image

    Answered by cmslegal on October 04, 2013 at 10:12 AM

    Thank you!

    Cláudia Andrade