How can i fix this?

  • Profile Image
    donp07
    Asked on October 04, 2013 at 08:22 AM

    i need a form and integrated it to my facebook page http://facebook.com/talent4christshow

    u get to view the form when u hit the 'register for auditions' tab

    the problem is when filling the form, hitting login does NOT 'SUBMIT THE FORM'.

    during my troubleshoot, i found that unless u refresh the page before the form is submitted.

     

    how can i fix this?

  • Profile Image
    guilledutra
    Answered on October 04, 2013 at 09:00 AM

    Hi, 

    could you check the iframe part of the code added to the STATIC html, 

    This is the one at your page now:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://secure.myjotform.com/form/32754899186574" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"></iframe>

    Change it for this one:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.myjotform.com/form/32754899186574" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"></iframe>

    Hope it helps,

    please let us know if you need further assistance

    Thanks

  • Profile Image
    donp07
    Answered on October 04, 2013 at 09:09 AM

    Dear guilledutra,

    Thanks for your reply.

    "https://" is certainly not the issue. I just changed it recently so as to maximise the 100 normal submissions capacity.

    It still very much the same issue. pls help

  • Profile Image
    guilledutra
    Answered on October 04, 2013 at 09:31 AM

    Ok,

    it seems that the problem is related with facebook login button,  as your form is already embeded in facebook, the fblogin will not work, you should use a standar submit button

    You will need also to make the changes to the URL, it is a requirement as  this guide mention https://www.jotform.com/help/22-Adding-Form-to-Facebook your submit button wont work if you don't make the change to "https://".

     

    Thanks