Forms crashes when I open them via linktree

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    primedandprettylashes
    Asked on December 09, 2020 at 12:04 AM

    Hello my forms crash when i try to open them. What can I do

    It's the covid and Cavitation forms

  • Profile Image
    Sonnyfer
    Answered on December 09, 2020 at 01:18 AM

    Hi there - I apologize for the inconvenience.

    I did check both of your mentioned forms but wasn't able to replicate the issue. Could you please try clearing your browser cache to check if it makes any difference?

    I also cleared your form cache on our end as a precaution.

    Let us know how it goes.

  • Profile Image
    primedandprettylashes
    Answered on December 09, 2020 at 08:22 AM
    https://linktr.ee/primedandpretty
    I have the forms connected to my link tree but if you click the actual form
    it will open but if you give it a few seconds it shuts down. I've tried it
    from a few devices and get the same issue
    ...
  • Profile Image
    Cecile_A
    Answered on December 09, 2020 at 09:06 AM

    Hi,

    I opened your form using the link you have shared. However, I was not able to replicate the issue. I also let the form to stay open for minutes but it did not crash on my end.

    COVID-19 Liability Waiver:

    1607522348_5fd0d82c44899_3.gif

    Primed & Pretty Cavitation/Lipolaser Consent Form:

    1607522379_5fd0d84ba7114_4.gif

    Could you please try accessing your forms in incognito mode?

    Guide: How to Enable Private Browsing on Any Web Browser

    If it works, please clear your browser cache.

    Kindly give my suggestion a try and let us know how it goes. Thank you.

  • Profile Image
    primedandprettylashes
    Answered on December 09, 2020 at 09:33 AM
    Thank you so much for checking that's so interesting I wonder if it just
    doesn't work from a mobile device I screen recorded it from my phone so you
    can see what I mean but I wonder if there's any way to fix it on a mobile
    device.
    ...
  • Profile Image
    Jovanne_A
    Answered on December 09, 2020 at 10:28 AM

    Hi there,

    I checked the forms on my mobile phone, and I was able to access them without any issues.

    1607527581_5fd0ec9d7609c_8.gif

    Have you checked it with a different device? Or kindly try using a different internet connection. It might be that your ISP is blocking the site.

    Also, could you please share with us your screen recording so we can check how it goes on your end? You can upload it on Google drive and share the public link with us.

    We look forward to your response.

  • Profile Image
    primedandprettylashes
    Answered on December 09, 2020 at 10:44 AM
    That's so interesting. I really appreciate all your help!
    I think I did the drive right.
    https://drive.google.com/file/d/1UEtjbKLm6-VwaR5K_l8T7MpZeXzpASCN/view?usp=drivesdk
    ...
  • Profile Image
    Eduardo_H
    Answered on December 09, 2020 at 12:54 PM

    Hello primedandprettylashes

    I couldn't access the file because it is set as private.

    1607536221_5fd10e5dea558_Screenshot.png

    You need either to make the Google Drive folder public or grant access to our support team's Google account.

    Kindly check this Google documentation for instructions:

    https://support.google.com/docs/answer/2494822

    You can allow access to:

    jotform.americas@gmail.com

    Let us know when this is done, so we can proceed the investigation.