- BVToursAsked on October 04, 2013 at 08:56 AM
I am not getting my email notifications when my contact form is filled.
- JotForm SupportWelvinAnswered on October 04, 2013 at 10:17 AM
Thanks for contacting us.
That is because your email address was landed into our bounce list because of the following:
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<firstname.lastname@example.org>) with the subject of (New submission: Contact Us) matches a profile the Internet community may consider spam. Please revise your message before resending.'
I've fixed this by removing your email from the said list. In order to prevent this from happening again, we'd like you to check this guide and follow our recommendations: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues. Specially with Whitelisting our Domains and IP's addresses.
You may also consider setting up SMTP through Mandrill: How to use Mandrill to Send Emails From Your Own Email Address and use the credentials to your form notification settings. This should help you resolve the issue as well.