Submissions: Some submissions are missing

  • Profile Image
    Asked on December 09, 2020 at 04:22 AM

    Hi, after your crash yesterday we appear to still have some files from yesterday missing. There are blank spaces

  • Profile Image
    Answered on December 09, 2020 at 05:37 AM


    I have forwarded this problem to our Developers.

    As soon as we hear back from them, we will let you know.

    Thank you for your patience.

  • Profile Image
    Answered on December 09, 2020 at 05:40 AM

    Hey @vbrspecialist,

    Data is restored,

    Please check and let us know if you see any problem,

    Kind regards,


  • Profile Image
    Answered on December 09, 2020 at 05:44 AM
    -- Please reply above this line --
    Please accept this message as confirmation that we have received your
    email.  If appropriate, a member of our Booking Support Team will be
    in touch with you as soon as possible.  Our Booking Support Team
    8am - 7pm Monday to Friday
    8am - 6pm Saturday
    9am - 6pm Sundays and Bank Holidays
    Kind regards,
    The Booking Support Team
  • Profile Image
    Answered on December 09, 2020 at 06:30 AM


    We are sorry for the inconvenience this may have caused. We have experienced an issue with the EU region server and we have received an update from our backend team that the issue should be fixed by now. If you still notice any issues, please let us know. We will be happy to take a look again.

    If you require any further assistance feel free to let us know.