Please cancel and refund this renewal, we did not want to renew and hav

  • MedFranCo
    Asked on December 9, 2020 at 4:34 AM
    Please cancel and refund this renewal, we did not want to renew and have not used the forms in almost a year. Thank you! chantalle@medfranco.za
  • Ashwin JotForm Support
    Replied on December 9, 2020 at 5:34 AM

    I have sent a request to our billing team to cancel your subscription and process the refund for your last subscription payment as well. Please allow 7-10 days for the amount to reflect in your account.

    Please note that your account is now downgraded to free plan.