Error message when a customer is submitting a form

  • Kloiber
    Asked on December 9, 2020 at 9:56 AM

    We had this issue a while ago. After there were some problems yesterday with form submissions, that seem to have been fixed overnight, this problem has appeared again for us.

    All of our forms require the uploading of some kind of images, but even though it is working fine and we are receiving the form submission with the images, the customer is receiving an error message telling them to go back and do it again as its not worked.

    This is resulting in multiple submissions & confused customers

    1607525656 5fd0e518cfc1b jot form issue Screenshot 10

    Jotform Thread 2755981 Screenshot
  • VincentJay
    Replied on December 9, 2020 at 10:44 AM

    Hello,

    I cloned the form and I was not able to replicate the issue. Please check the screenshot below.

    Could you please share the website link so we can check it further? We'll wait for your reply. Thank you!

    1607528594 5fd0f0926191a vvx345f Screenshot 10