Error message when a customer is submitting a form

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    Asked on December 09, 2020 at 09:56 AM

    We had this issue a while ago. After there were some problems yesterday with form submissions, that seem to have been fixed overnight, this problem has appeared again for us.

    All of our forms require the uploading of some kind of images, but even though it is working fine and we are receiving the form submission with the images, the customer is receiving an error message telling them to go back and do it again as its not worked.

    This is resulting in multiple submissions & confused customers

    1607525656_5fd0e518cfc1b_jot form issue.

  • Profile Image
    Answered on December 09, 2020 at 10:44 AM


    I cloned the form and I was not able to replicate the issue. Please check the screenshot below.

    Could you please share the website link so we can check it further? We'll wait for your reply. Thank you!