Why Jotform has a delay in receiving an email?

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    johncarlocaraig
    Asked on December 09, 2020 at 10:32 AM

    Good Day!

    May I ask why it took a long time / sometimes I cannot receive an email from jotform and what is the solution so that it will not happen again? I tried to clear the cache of the jotform but it still the same

    Thank You!

  • Profile Image
    VincentJay
    Answered on December 09, 2020 at 11:58 AM

    Hello,

    Are you referring to the notification email? If yes, could you please share the form so we can check it further?

    I tested your issue on my test form, unfortunately, I was not able to replicate it. If the form is embedded on a website, please share the website link so we can check it too.

    We'll wait for your reply. Thank you!

  • Profile Image
    johncarlocaraig
    Answered on December 09, 2020 at 12:15 PM

    I think yes because when I tried to send an email to my sample form it was always delayed when it notifies my email. This is my sample form where I tested sending an email - https://form.jotform.com/202453042873047. and another question, Is the syncing of a mailer app is one of the reasons why I received an email delay?

    Thank you!


  • Profile Image
    VincentJay
    Answered on December 09, 2020 at 01:53 PM

    Hi,

    For testing purposes, please change the email recipient to Google Mail if you have it and then do a test submission. It might be your email service provider that is delaying the email. May we know how many minutes delayed the notification email?