Several of the recipients I sent surveys to could not access the form because their password was not accepted, can I send them a hard copy of the form

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    coelhomaureen
    Asked on December 09, 2020 at 10:39 AM
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    VincentJay
    Answered on December 09, 2020 at 12:44 PM

    Hello,

    Could you please provide more information about the issue? Could you please share the form link so we can check it further?

    What password are you referring to? We'll wait for your reply. Thank you!

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    coelhomaureen
    Answered on December 09, 2020 at 01:03 PM

    Yes, I am new at this program. I sent this link to our project director for approval before I sent it out to our steering committee to complete. He indicated he needed a password to open it. ( I think he was referring to the password for his google account or facebook, because when I sent it to myself, they required that to get in. The program did not accept my google password either- I had to change it and create a new one, and then I was let in through google. Is there anyway I can send it without a person having to use a google account or facebook account to access the survey? This is the link: https://form.jotform.com/203426733231144

    Thanks for your help.

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    VincentJay
    Answered on December 09, 2020 at 02:15 PM

    The form has a password feature enabled. Please try disabling it and see if the issue still persists.

    1607541157_5fd121a5bf533_vcsx355.png

    Here's what it looks like if the password is enabled:

    1607541317_5fd12245e2fa2_cs535.png

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    coelhomaureen
    Answered on December 09, 2020 at 02:33 PM

    Where do I go in the document to disable it please?


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    VincentJay
    Answered on December 09, 2020 at 03:42 PM

    Hello,

    I checked your form and it is already disabled.

    1607546523_5fd1369be57b1_bsd43.gif

    Is the issue still persists? If yes, please share a screenshot of the password issue so we can investigate it further. Thank you!