My form is missing all my graphics

  • giannina
    Asked on December 9, 2020 at 11:37 AM

    Hi something happened to my form. In the form editing area, i can see all my photos but when I checked the actual form preview and actual form, none of my photos were showing up. I think something happened when I put conditionals so I removed it, but now, photos are no longer showing :(


    https://www.jotform.com/giannina/custompickup

  • Nikola JotForm Support
    Replied on December 9, 2020 at 2:27 PM

    Apologize for the inconvenience this may have caused.

    Can you please confirm that your issue is related to the photos you added inside of the payment field? I reviewed your form in several browsers, and as far as I can see, all photos are shown.

    1607541894 5fd12486c41ab photos Screenshot 10

    Were you able to resolve the issue? If the issue is related to an embedded form, please provide us the webpage URL and a screenshot of the issue.

    Related Guide: How to Post Screenshots to Our Support Forum

  • giannina
    Replied on December 9, 2020 at 2:28 PM

    Decided to redo everything. I'm not sure why all the options were lost and the photos. So I just redid everything as I was in a hurry

  • Nikola JotForm Support
    Replied on December 9, 2020 at 3:32 PM

    We are glad to hear that you were able to resolve the issue.

    If the same issue happens again or if you have any other issues, let us know.