HIPAA Enabled Account: How can I turn off Encryption Key?

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    Dylan 
    Asked on December 09, 2020 at 12:19 PM

    I have tried to follow the directions on your website and I cannot seem to find the area where I can turn off the encryption key.


    Please contact me at my email dylan@aliveness.org

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    Cecile_A
    Answered on December 09, 2020 at 03:31 PM

    Hello there,

    I checked your account and found out that you have enabled HIPAA. Please note that Jotform's HIPAA Forms encrypt the data right on your form and then transfer and store the data encrypted.

    You can disable your HIPAA compliance from your account data ->https://www.jotform.com/myaccount/data

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    Let us know if this resolves the issue you are having. Thank you.