File Upload Freezing

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    Mackenzie Spaulding  
    Asked on December 09, 2020 at 02:48 PM

    I’m having an issue with my form! When people go to fill it out they get to the part where they need to upload their photos and freezes at that point! Any help would be appreciated!

  • Profile Image
    Ariel
    Answered on December 09, 2020 at 06:09 PM

    Hello there,

    Thank you for contacting Support.

    I've checked your form(https://www.jotform.com/form/200085565799164), but can't seem to reproduce the issue. I was able to upload images on the File Upload elements without a problem.

    1607555271gifx83.gif

    Were you able to trigger the bug more than once? If yes, how did you trigger it?

    Try clearing your browser's cache, or uploading on the form in incognito or private mode, or try using a different browser, see if the problem persists.

    Give it a try and let us know how it goes.