Can you please reactivate my account?

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    Asked on December 09, 2020 at 04:46 PM
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    Answered on December 09, 2020 at 08:13 PM

    Your account is suspended because you are collecting credit card details on your form using regular fields.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    To reactivate your account, we need your permission to delete the offending fields. Please let us know if you agree to us deleting the offending field.

    Looking forward for your response.

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    Anja Mueller 
    Answered on December 10, 2020 at 12:59 PM

    Thanks for the information. Yes, I only need to collect it to charge it later. Please delete the fields and reactivate the account. I will follow your instructions on “how to enable payment authorization “. Thank you

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    Answered on December 10, 2020 at 06:50 PM

    Hello there,

    We have deleted the offending fields and your account( was reactivated.

    If you have any other concerns, let us know.