Payment Submission: Why my users are not able to enter payment details?

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    Asked on December 09, 2020 at 05:01 PM

    Hi, I upgraded to a paid plan so my clients could pay for their programme's through jotforms. So far I've not been able to get it to work. I've not had any difficulty connecting the form to my business account, however, clients can not input their payment details onto the form and I have already lost business through it. I have an IT specialist look at it and they have not been able to get it to work either.

    Can you fix this? If not please cancel my plan as it's no good to me.

    Thanks Natalie

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    Answered on December 09, 2020 at 08:45 PM

    Hi Natalie!

    We apologize for the inconvenience and the trouble it has caused you.

    Please share the form link with us, and we will test it on our end.

    We will try our best to help you solve this issue.

    We are looking forward to your response.